Navigator Access
Manage a driver's access to the Navigator app — login, device registration, permissions, and auth token management.
Navigator Access
Navigator Access covers how drivers authenticate into the Navigator app, how their device is registered, and how you manage their app access from the console.
How Drivers Log In
Drivers log into Navigator using their registered phone number. The app sends an SMS verification code to the number on file in their driver record.
- Driver opens the Navigator app and enters their phone number
- The app sends a 6-digit SMS code
- Driver enters the code to complete login
- Location permissions are requested and must be granted
The phone number used for login must exactly match the phone number in the driver's record in Fleet-Ops → Resources → Drivers. International format is required (e.g., +6591234567).
Device Registration
When a driver logs in for the first time, their device is registered in the system. Fleet-Ops stores:
- Device token (for push notifications)
- Device platform (iOS or Android)
- App version
- Auth token (for API authentication)
If a driver switches phones or reinstalls the app, their device is re-registered automatically on next login. Old device tokens are invalidated.
Auth Tokens
Each driver has an auth token — a long-lived bearer token used to authenticate API calls from the Navigator app. The auth token is automatically generated when the driver record is created and refreshed on each login.
You can manually regenerate a driver's auth token from their detail panel:
- Open the driver record → Overview tab
- Click Regenerate Token (or similar action in the detail panel)
- The new token is sent to the driver's app on next sync
Regenerating a driver's auth token will immediately invalidate their current session. They will need to log in again via SMS.
Revoking Access
To prevent a driver from logging into Navigator:
- Open the driver record
- Change the driver Status to
suspendedorinactive - Inactive/suspended drivers cannot receive dispatch orders and their Navigator sessions are blocked
For permanent revocation, delete the driver record entirely. This removes all access and deactivates the user account link.
Push Notifications
Navigator uses push notifications to alert drivers when:
- A new order is dispatched to them
- An order is updated (rescheduled, cancelled, route changed)
- A message is sent from the console
Push notifications require the device token to be registered and the driver to have notification permissions enabled on their device.
Multi-Organization Support
Drivers can belong to multiple Fleetbase organizations. In Navigator, they can switch between organizations using the Switch Organization option in the app menu. They must be registered as a driver in each organization they want to access.
Navigator App Settings
Administrators can configure Navigator app behavior for all drivers from Fleet-Ops → Settings → Navigator App:
| Setting | Description |
|---|---|
| SMS Verification | Enable/disable SMS code login |
| Allow Driver Registration | Let drivers self-register without console setup |
| Order Acceptance Mode | Auto-accept dispatches or require manual accept |
| Broadcast Frequency | How often GPS location is sent (seconds) |
| Language | Default language for the driver app UI |
See Settings → Navigator App for the full reference.