Operations Overview
An overview of Fleet-Ops operational capabilities — orders, dispatch, scheduling, and automation.
Operations Overview
The Operations section of Fleet-Ops is the day-to-day control center for your logistics operation. It covers everything from creating and dispatching individual orders to running automated batch assignment across your entire fleet.
What's in Operations
| Section | Purpose |
|---|---|
| Orders | Create, manage, assign, dispatch, and track all deliveries |
| Order Configurations | Define custom order types with configurable workflows and entity fields |
| Orchestrator | Multi-phase planner for batch vehicle allocation, driver allocation, and route optimization |
| Scheduler | Driver shift scheduling and order timeline management |
| Service Rates | Pricing rules for calculating order costs |
| Service Quotes | On-demand price quotation for orders |
The Order Workflow
Orders are the core unit of work in Fleet-Ops. A typical order moves through these stages:
- Create — An operator (or external system via API) creates an order with a pickup and dropoff address, items, and an Order Configuration. The order's system status is
created. - Schedule (optional) — Set a specific date and time window. The order remains
createduntil dispatched. - Assign — Link a driver and vehicle to the order, manually or via an Orchestrator phase. Assignment alone does not change the system status.
- Dispatch — Send the order to the driver's Navigator app. Status moves to
dispatched. - Start — When the driver accepts and begins the order, status moves to
started. The activity flow defined by the Order Configuration runs through pickup, transit, and dropoff steps. - Complete — When the activity with the
completeflag fires (e.g. Items Delivered, Signature Captured), status moves tocompleted.
See Order Lifecycle for the full state model.
Automation with the Orchestrator
For high-volume operations, manually assigning each order is not practical. The Orchestrator is a multi-phase planner: you compose phases that run in sequence — for example Assign Vehicles → Optimize Routes → Assign Drivers — and the Orchestrator builds a complete plan you preview and commit. You can run a single phase on its own (e.g. just route optimization) or stack many. Each phase uses a configurable engine (the built-in greedy algorithm, VROOM, or any engine registered by an extension).
See Orchestrator Overview for details.
Shift Scheduling with the Scheduler
The Scheduler provides a calendar view of all driver shifts and order assignments. Use it to plan which drivers are working on which days, and to visualize how orders are distributed across your fleet.
See Scheduler Overview for details.
Pricing with Service Rates
Service Rates define how order costs are calculated — flat fees, distance-based, weight-based, zone-based, or tiered. Rates can be scoped to specific service areas, zones, or order types. When a rate matches an order, a Service Quote is generated showing the estimated cost.
See Service Rates and Service Quotes for details.