Scheduling Orders
Schedule an order for a specific date and time — set pickup windows, time constraints, and future dispatch.
Scheduling Orders
Orders can be scheduled for a specific future date and time rather than dispatched immediately. A scheduled order is still a normal order with system status created — the scheduling fields tell the Scheduler, the Orchestrator, and the dispatch queue when it's eligible to go out, but Fleet-Ops does not have a separate "scheduled" status.
Setting a Scheduled Pickup
When creating or editing an order, enable Schedule in the order form:
Open the new order form (Operations → Orders → + New Order) or edit an existing order.
Toggle Schedule Order on.
Set the Scheduled At date and time — the target pickup time.
Optionally set a Time Window Start and Time Window End to define the acceptable pickup range (e.g., between 09:00 and 12:00).
Save the order. The order is created with status created and the scheduled_at field set; it is not dispatched yet.
How Scheduled Orders Behave
A created order with a scheduled_at value behaves differently from one without:
- It is filterable in the orders list using the Scheduled quick filter (which shows orders with a future
scheduled_at) - It appears in the Scheduler calendar view on its scheduled date
- The Orchestrator can include it in optimization runs that target a specific date or window
- It does not appear in the active dispatch queue until the scheduled window is reached
Time Windows
The time window (start and end time) defines when the order pickup can occur. This is distinct from the scheduled time — it gives the driver a range rather than an exact moment.
Time windows are used by the Orchestrator as a hard constraint when assigning and routing orders. An order with a time window of 09:00–12:00 will only be assigned to a driver who can reach the pickup location before 12:00.
For waypoints within an order, each stop can have its own independent time window.
Automatic Dispatch at the Scheduled Time
Scheduled orders are dispatched automatically when the scheduled date and time arrives. The order moves from created to dispatched, the driver receives a push notification in Navigator, and the order appears in their active job list — no operator action required.
If the order has no driver assigned yet at the scheduled time, dispatch can be configured to either:
- Hold the order until the next Orchestrator run picks it up, or
- Trigger an Orchestrator allocation pass at the scheduled time and dispatch as soon as a driver is matched
You can also dispatch a scheduled order early by opening it and clicking Dispatch — useful when the driver is ready before the scheduled window.
Viewing Scheduled Orders
Scheduled orders appear in two places:
- Orders List — use the Scheduled quick filter to see all
createdorders with a futurescheduled_at - Scheduler Calendar — navigate to Operations → Scheduler to see a timeline view of all scheduled orders organized by date and driver
Rescheduling
To change the scheduled date or time:
- Open the order detail and click Edit
- Update the Scheduled At field and time window
- Save — the order remains in
createdstatus with the updated time
If the order has already been dispatched, rescheduling requires cancelling the dispatch first.